Who do I contact if a device used my Apple ID to make an unauthorized purchase?

An unauthorized device made a purchase with my Apple ID. How do I stop payment and keep this from happening again?

iPhone 11, iOS 13

Posted on Jan 13, 2020 2:36 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2020 2:40 PM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

3 replies
Question marked as Top-ranking reply

Jan 13, 2020 2:40 PM in response to CRDauzat

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support


If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

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Who do I contact if a device used my Apple ID to make an unauthorized purchase?

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