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Iphone XR crash

My iphone XR keeps on crashing and restarting, i don’t know why hope you can help me with it

iPhone XR, iOS 13

Posted on Jan 4, 2020 12:13 AM

Reply
1 reply

Jan 7, 2020 7:48 AM in response to charbel161

Hi charbel161,


Thank you for using the Apple Support Communities! I understand your iPhone XR is crashing and restarting on its own. I'd like to help.


I would recommend following each step found in these articles, as they relate to the issues you are experiencing:


-If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support.

-If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly - Apple Support.


If the issue remains, please reply back with responses to the questions below.


-When your iPhone restarts, do you see an Apple logo, or do you see a spinning gear icon?

-Describe what your iPhone does when it is "crashing".

-Does this behavior happen when using a specific application, or when performing a certain task on your iPhone? Or, does it happen any time?



Best regards.

Iphone XR crash

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