Macbook Pro keyboard exchange

If I request the keyboard on my MacBook Pro 2018 be replaced, do they replace it with the same type (butterfly) or can they replace with the scissor type (I think that is the right type of keyboard)? Thanks.

Posted on Jan 3, 2020 11:11 AM

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Posted on Jan 3, 2020 11:30 AM

PureDane wrote:

If I request the keyboard on my MacBook Pro 2018 be replaced, do they replace it with the same type (butterfly) or can they replace with the scissor type (I think that is the right type of keyboard)? Thanks.


Same old keyboard.


https://support.apple.com/keyboard-service-program-for-mac-notebooks

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Jan 3, 2020 11:30 AM in response to PureDane

PureDane wrote:

If I request the keyboard on my MacBook Pro 2018 be replaced, do they replace it with the same type (butterfly) or can they replace with the scissor type (I think that is the right type of keyboard)? Thanks.


Same old keyboard.


https://support.apple.com/keyboard-service-program-for-mac-notebooks

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Jan 3, 2020 11:19 AM in response to PureDane

They replace with same part number, unless a new part number has been officially established by Apple. A non-repair service will be at current parts/labor rates, and is not intended for "customization". That is why you buy MBPs with the features you want.

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Macbook Pro keyboard exchange

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