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Happy New Year! I accidentally bought an app called Scanner PDF and I do not know why it is mentioned that I bought it for one year, and the price is 119.99$, but I do not agree to pay for that because I deleted that app and I did not agreed to pay for it 119.99$. Now I canceled the subscription and want to know for sure that it won’t take money from my bank account. It is written that the subscription expires on 26 December 2020.
Hello DianaMalkhasyan,
You will want to use "Report a Problem" to report this to the iTunes Billing department. Let them know it was an unintentional purchase and you are seeking a refund request. The link below will provide details for obtaining a refund. Assuming you agreed to a Trial version and the trial hasn't expired yet, you should see an option to cancel subscription. I've included a support link for that as well.
Request Refund: https://support.apple.com/en-us/HT204084
Cancel Subscription: https://support.apple.com/en-us/HT202039
Hello DianaMalkhasyan,
You will want to use "Report a Problem" to report this to the iTunes Billing department. Let them know it was an unintentional purchase and you are seeking a refund request. The link below will provide details for obtaining a refund. Assuming you agreed to a Trial version and the trial hasn't expired yet, you should see an option to cancel subscription. I've included a support link for that as well.
Request Refund: https://support.apple.com/en-us/HT204084
Cancel Subscription: https://support.apple.com/en-us/HT202039
Thanks for the answer. If I cancelled the subscription, but it is written that it will expire 20 of December 2020, does it mean that they will charge money from my bank account again? Or if I cancelled the subscription it is all I need to do?
This is a volunteer forum. To speak directly with Apple call 1-800-MY-APPLE or go to apple.com/contact for a list of international phone numbers.
Subscription scanner PDF
