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User profile for user: MAT767
MAT767 Author
User level: Level 1
4 points

My cousin dropped my MacBook!

I am really upset. My four year old cousin was running in my room and accidentally tripped on the wire of the charger connected to my MacBook, and it fell.


My MacBook works completely fine, but the annoying part is that the left corner is a bit dented. Though it is not that noticeable, but it just triggers me. Specially since I take very good care of my things, and that I was not the one that caused this damage :(


I bought my MacBook about 3 months ago, and it was purchased with AppleCare up to 3 years.


Would the warranty cover this damage? If not, how much would it possibly cost to repair this damage?



MacBook Pro 13”, macOS 10.15

Posted on Dec 29, 2019 10:35 PM

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User profile for user: HWTech
HWTech
User level: Level 9
60,650 points

Posted on Dec 30, 2019 7:50 PM

If you purchased AppleCare+ then the AC+ should cover the repair at a reduced cost (IIRC $99 for a display). You can get your laptop repaired at a reduced rate for accidental damage up to two times with AC+ coverage. It is possible that Apple may not repair this under AC+ if the damage does not interfere with normal operations of the laptop. However, these laptops have so little tolerance that just about any dent can interfere with the display closing all the way. You will need to have an Apple Store or an Apple Authorized Service Provider examine your laptop to see if it qualifies for an AC+ damage incident.

https://www.apple.com/support/products/mac/

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User profile for user: HWTech
HWTech
User level: Level 9
60,650 points

Dec 30, 2019 7:50 PM in response to MAT767

If you purchased AppleCare+ then the AC+ should cover the repair at a reduced cost (IIRC $99 for a display). You can get your laptop repaired at a reduced rate for accidental damage up to two times with AC+ coverage. It is possible that Apple may not repair this under AC+ if the damage does not interfere with normal operations of the laptop. However, these laptops have so little tolerance that just about any dent can interfere with the display closing all the way. You will need to have an Apple Store or an Apple Authorized Service Provider examine your laptop to see if it qualifies for an AC+ damage incident.

https://www.apple.com/support/products/mac/

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My cousin dropped my MacBook!

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