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User profile for user: jannieltx
jannieltx Author
User level: Level 1
4 points

iPhone XR keeps on rebooting

Hi

I have put my iPhone charge yesterday evening. I found this morning that it is rebooting constantly. I did the Hard reset (Volume up then volume down then side button until Apple logo appears) without any luck.

I did the iTunes reset - Volume up then volume down then side button until Apple logo appears then volume down for 5 seconds then leaving the power button until the phone is picked up on my mac but then my only option is to restore the iPhone by deleting everything.


Is there a way to reset the phone without deleting everything. I do not have a recent backup of my phone.


Regards, Jannie

iPhone XR, iOS 13

Posted on Dec 21, 2019 1:41 AM

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
208,512 points

Posted on Dec 21, 2019 1:48 AM

In such a situation, since you've already tried a forced restart of your XR (to no avail), it could be also a hardware glitch (digitizer?) but we can't diagnose that issue remotely, sorry.

Before wiping your device, I would make an appointment at an Apple Store or Authorized Service Provider and have your XR inspected. They'll give you all the available options.

Regards

Giulio

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User profile for user: ProustGiulio
ProustGiulio
User level: Level 10
208,512 points

Dec 21, 2019 1:48 AM in response to jannieltx

In such a situation, since you've already tried a forced restart of your XR (to no avail), it could be also a hardware glitch (digitizer?) but we can't diagnose that issue remotely, sorry.

Before wiping your device, I would make an appointment at an Apple Store or Authorized Service Provider and have your XR inspected. They'll give you all the available options.

Regards

Giulio

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iPhone XR keeps on rebooting

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