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Level 1

4 points

Somebody purchase something from my App Store but not me

can you help me?

iPhone XR, iOS 13

Posted on Dec 15, 2019 8:15 AM

Top-ranking reply

Level 10

471,777 points

Posted on Dec 15, 2019 8:25 AM

If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

If it is a real charge, see the following instructions. They include information on contacting Apple Support if the other steps don't help: If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement - Apple Support

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