You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why does my phone keep saying it needs backed up? I let it do the backup and it still says this phone has never been backed up

I continue to get a notification that my phone needs Backed up. I tell it to run the backup which takes hours and then it still says it needs backed up and that the last back up was never

Posted on Nov 26, 2019 9:10 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 26, 2019 9:15 AM

Here's how to find your Next Backup Size:

  • On iOS 11 or later and iPadOS: Go to Settings > [your name] > iCloud > Manage Storage > Backups. Tap the device you're using.
  • On iOS 10.3: Go to Settings > [your name] > iCloud > iCloud Storage > Manage Storage. Tap the device you're using.


After you check to see how much iCloud Storage you have, try these steps to complete your backup:

  1. Upgrade your iCloud storage plan.
  2. Reduce the size of your backup.
  3. Delete any data that you don't need.
  4. If you still need help, contact Apple Support.

If a message says that your last backup couldn't be completed

  1. Check that you're connected to Wi-Fi.
  2. Ensure your device is up to date.
  3. Try to back up on another Wi-Fi network.
  4. If you still need help, contact Apple Support.


1 reply
Question marked as Top-ranking reply

Nov 26, 2019 9:15 AM in response to Triax22

Here's how to find your Next Backup Size:

  • On iOS 11 or later and iPadOS: Go to Settings > [your name] > iCloud > Manage Storage > Backups. Tap the device you're using.
  • On iOS 10.3: Go to Settings > [your name] > iCloud > iCloud Storage > Manage Storage. Tap the device you're using.


After you check to see how much iCloud Storage you have, try these steps to complete your backup:

  1. Upgrade your iCloud storage plan.
  2. Reduce the size of your backup.
  3. Delete any data that you don't need.
  4. If you still need help, contact Apple Support.

If a message says that your last backup couldn't be completed

  1. Check that you're connected to Wi-Fi.
  2. Ensure your device is up to date.
  3. Try to back up on another Wi-Fi network.
  4. If you still need help, contact Apple Support.


Why does my phone keep saying it needs backed up? I let it do the backup and it still says this phone has never been backed up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.