I need help with activation lock. Previous owner is deceased.

how can I fully restore the IPAD to factory settings?

iPad 2, iOS 9

Posted on Nov 24, 2019 06:50 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2019 06:53 AM

Here is apple’s official stance on deceased persons’ devices

How to request access to a deceased family member's Apple accounts - Apple Support


That is to access data ON the device. You may wish to go into an apple store and discuss what they may be willing to do to wipe the device with no access to the data on it.

2 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I need help with activation lock. Previous owner is deceased.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.