Disney

Question

Nichiyoubi Author

Level 1

8 points

Disney

Disney+ never grants access, and they have no customer service.

I want to cancel, but there is no way to do that through the App Store.

How do you avoid being charged for a service they refuse to provide?

iPad Pro 10.5-inch, Wi-Fi

Posted on Nov 18, 2019 1:31 PM

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Answer 1

RachT1

Level 5

7,397 points

Nov 19, 2019 12:43 PM in response to Nichiyoubi

Hi there,

I found this regarding cancelling Disney+: https://www.techradar.com/how-to/how-to-cancel-your-disney-plus-subscription

If you need to contact Disney+ Customer Service, I would recommend the number. However, it does appear that there were very long waits without getting through to someone in the first few days, but I am not sure if this would still be the case.

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Answer 2

Nichiyoubi Author

Level 1

8 points

Nov 19, 2019 1:07 PM in response to RachT1

Thanks, however the link in that article takes me to a payment page, basically requiring me to pay a second time even though I've already signed up through the Apple App Store.

Customer Service has wait times averaging in the hours, and it is impossible to get through. What a mess. They should have put a disclaimer on their site to wait until 2020 to sign up, rather than dupe people into signing up, not connecting them to the service, and not allowing them to cancel.

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