iTunes Store

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Level 1

8 points

iTunes Store

Hello! The purchase of Roblox in the Roblox game through the iTunes Store was paid for.In iTunes, the purchase is not displayed and the account in the game Roblox is not received.Purchase was made 13.11.2019 What to do? Thanks!

Posted on Nov 16, 2019 9:23 AM

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Answer 1

Top-ranking reply

King_Penguin

Level 10

334,282 points

Nov 17, 2019 2:04 AM in response to Natasha787

If the purchase shows as successfully paid on the iTunes account's purchase history contact the game's developer. If they can't or won't help contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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Answer 2

King_Penguin

Level 10

334,282 points

Nov 17, 2019 4:19 AM in response to Natasha787

If it's not showing on the account's purchase history : See your purchase history for the App Store or iTunes Store - Apple Support

it implies the purchase wasn't successful, if you are seeing a charge on your credit card it might just be a : About payment card authorization holds from the App Store or iTunes Store - Apple Support

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Answer 3

Natasha787 Author

Level 1

8 points

Nov 17, 2019 3:28 AM in response to King_Penguin

Hello! The purchase does not appear in the purchase history. The game developer asks for a check for the purchase. Appealed and Apple did not respond. "Vicious circle." "Cried my money" Thank you for the answer.