I have received my new iphone in the mail. How do I send my old one in?

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steelwidow Author

Level 1

8 points

I have received my new iphone in the mail. How do I send my old one in?

Will you send me a kit so I can return my old phone to you for the trade in credit?

iPhone 7 Plus, iOS 12

Posted on Nov 8, 2019 09:09 AM

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Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

Nov 13, 2019 10:42 AM in response to steelwidow

Hello steelwidow,

Thanks for reaching back out to Apple Support Communities, about your iPhone trade in question. I'm happy to point you in the correct direction.

I would recommend reaching out to Apple Support for additional assistance.

Get Support

Have a great day!

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Answer 2

sterling r

Community Specialist

Nov 12, 2019 03:51 PM in response to steelwidow

Hello steelwidow,

Thanks for reaching out to the Apple Support Communities! I understand that you have a question about trading in your previous iPhone. I'm happy to help you find some information.

Here is a resource that can assist you with additional information:

Apple Trade In

If you have an issue after reviewing the link, please let me know.

Have a great day!

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Answer 3

steelwidow Author

Level 1

8 points

Nov 13, 2019 09:25 AM in response to sterling r

Thank you. I have not received my trade in kit yet. When will it arrive?

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Answer 4

steelwidow Author

Level 1

8 points

Nov 13, 2019 10:43 AM in response to Joseph_S.

Thank you. I did that and they are setting me up with a call so that I can obtain my kit.

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I have received my new iphone in the mail. How do I send my old one in?

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