iCloud photo question

I have a new iPhone with my latest Apple ID. At the store they deleted my old Apple ID as required but they were supposed to have merged my photos. Unfortunately the photos aren’t there. When I log onto iCloud photos from google they are there but how can I get them off the cloud and onto my new phone without setting up the old Apple ID again.


any help is appreciated


many thanks

Posted on Nov 1, 2019 3:37 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 1, 2019 3:44 PM

but they were supposed to have merged my photos.

There really is no way to do this automatically or easily.


Photos are tied to an Apple IUD. To move them to another Apple ID, you must download them to a non-iCloud location first and then upload them to your new Apple ID.


It sounds like you switched Apple IDs as part of this phone switch.


Are you sure this store committed to doing this for you?


2 replies
Question marked as Top-ranking reply

Nov 1, 2019 3:44 PM in response to tessa1821

but they were supposed to have merged my photos.

There really is no way to do this automatically or easily.


Photos are tied to an Apple IUD. To move them to another Apple ID, you must download them to a non-iCloud location first and then upload them to your new Apple ID.


It sounds like you switched Apple IDs as part of this phone switch.


Are you sure this store committed to doing this for you?


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iCloud photo question

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.