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Helperamc

I have just downloaded the Mac OS Catalina and I have this pop up stating helper AMC will damages your computer, could not get rid of this..

MacBook

Posted on Oct 25, 2019 6:48 PM

Reply
2 replies

Oct 31, 2019 1:15 PM in response to alfredo225

You inadvertently installed adware. You do not need to download or install anything else to fix it.


It's quite likely the solution is as simple as this reply from another Discussion:


EscoPJ wrote:

My option was:
open Finder, enter “helpermcp” in the search item box, you will see two lines, in my case, highlight and drag to trash.
so far it has worked for me.


If that does not immediately resolve the problem for you, then proceed as follows.


---


Navigate to the following folder, and post its contents in a screenshot:


~/Library/LaunchAgents


To open that folder, copy the entire line above and paste it in the Finder's Go menu > Go to Folder... field. Make it look like this:





... and click the Go button.


A Finder window will open. Take a screenshot showing all that folder's contents, and post it in a reply. To learn how to do that please read the Appendix in the following User Tip: Writing an effective Apple Support Communities question.


Usually, there is nothing in that folder so don't be surprised to find it empty. The reason for starting with that folder is to eliminate other potential causes before proceeding with steps that will identify and eradicate whatever is affecting that Mac.


There will be additional instructions to follow and this is just the first step.


For a description of how this may have occurred, how to avoid it in the future, and for Apple's recommended actions read How to install adware.


Review your Gatekeeper settings. To learn about Gatekeeper read Safely open apps on your Mac. Gatekeeper is designed to help prevent you from inadvertently installing garbage software.

Oct 31, 2019 12:47 PM in response to alfredo225

Hey there alfredo225,


Thanks for reaching out to Apple Support Communities. I understand you’ve received an alert about a file that could damage your Mac. I’ll be happy to help with this.


It looks like this file is related to Advanced Mac Cleaner or a similar type of app. Boot into safe mode and see if you can remove this file:


Use safe mode to isolate issues with your Mac


If that doesn’t work, try using Malwarebytes to remove this from your Mac:


Malwarebytes


If you’re still not able to resolve this, you can reach out to Apple Support at the following link so they can look into this with you:


Contact Apple Support 


Best wishes.


Helperamc

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