My system requirement not enough for itunes

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26 points

My system requirement not enough for itunes

I have used iTunes for many years but recently purchased a new laptop, and was told that it was ample for my requirements i.e. downloading movies with Apple iTunes.

Sadly, it is not...

My new laptop is a Asus S430FA-EB131T / i5 - 8265 U Processor / SSD 256GB / 8GB / Windows 10 / UHD620 /

It does play a movie rented and downloaded in SD.

However, the problem is, I cannot see the iTunes page due all the available movies are a grey blank.

What can I do to solve this issue now? Is there a simple solution, please?

Thank you,

Jonathan

Posted on Oct 14, 2019 6:39 AM

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Answer 1

Bedouin1 Author

Level 1

26 points

Oct 14, 2019 2:04 PM in response to turingtest2

Why would it read in Compatibility mode: Windows 8, when using Windows 10?

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Answer 2

turingtest2

Level 10

278,091 points

Oct 14, 2019 1:29 PM in response to Bedouin1

Try this specific post from the thread. There is an issue between iTunes and Windows DPI scaling functions rather than anything in particular wrong with your laptop. There are workarounds you can use now until Apple release a better build.

tt2

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Answer 3

turingtest2

Level 10

278,091 points

Oct 14, 2019 9:34 AM in response to Bedouin1

See Gray boxes in iTunes store - Windows - Apple Community.

tt2

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Answer 4

Bedouin1 Author

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26 points

Oct 14, 2019 9:50 AM in response to turingtest2

Thank you, but this link does not give a solution. Obviously I’m not the only one, and it seems to be an Apple iTunes unsolved issue...

Hopefully Apple will come up with a solution... in the meantime it means I can’t use iTunes anymore...

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Answer 5

turingtest2

Level 10

278,091 points

Oct 14, 2019 2:13 PM in response to Bedouin1

That box isn't ticked, but compatibility mode allows Windows to pretend to the app to be an older version of Windows should that be useful in making an app that hasn't been updated for the current version of Windows run successfully.

tt2

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Answer 6

Bedouin1 Author

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26 points

Oct 14, 2019 2:45 PM in response to turingtest2

OK I did what you suggest and I can now see all available movies. THANK YOU.

However, I’m wondering if there will be any issues with future Apple iTunes updates? Anyway, this is a better solution than none. I appreciate all your efforts.

Best regards,

Yonatan

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Answer 7

turingtest2

Level 10

278,091 points

Oct 14, 2019 3:20 PM in response to Bedouin1

You're welcome. 🙂

If I recall properly this particular bug first appeared and was then fixed a couple of years ago. I'm not sure quite how or why Apple have managed to reintroduce it, or why it is taking so long to fix it this time.

tt2

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Answer 8

Bedouin1 Author

Level 1

26 points

Oct 24, 2019 12:47 PM in response to turingtest2

Just for the record, I wrote that I could see the available movies (although somewhat blurred) on iTunes, I just tried to see a movie and it was impossible to enlarge it, so the movie was very small.

Therefore I have changed back the settings...

Basically I cannot use my new laptop for iTunes.

My concern is, if I will by a Mac, or iMac, or any other computer or laptop, I could still have this issue?

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Answer 9

Bedouin1 Author

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26 points

Oct 14, 2019 1:06 PM in response to Community User

It’s been like it 5 months since I got the new laptop... Hence I’m still using old one.

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Answer 10

turingtest2

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278,091 points

Oct 24, 2019 1:28 PM in response to Bedouin1

As far as I know this is a Windows only bug, and even then may only affect certain combinations of hardware and software. I've never seen it myself.

tt2

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Answer 11

Bedouin1 Author

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26 points

Oct 24, 2019 3:18 PM in response to Bedouin1

Buy

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Answer 12

Oct 14, 2019 10:27 AM in response to Bedouin1

I don't think that's an issue with your PC's hardware. It should be capable of running a simple app like iTunes.

It could also be a temporary connection issue with Apple's servers, since you are able to run iTunes and also you are able to buy and view movies on it. Just wait a bit, i am sure it's solved by tomorrow.

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My system requirement not enough for itunes

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