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Apple ID disabled

When I try to download an app I am getting an error message saying “apple is is disabled in the apple and iTunes Store”. I recently disputed a charge for the app queepsake because they charged my credit card twice for the app. How can I restore my account?

iPhone XS

Posted on Sep 25, 2019 8:18 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2019 8:32 AM

 Apple ID disabled - Your account has been disabled in the App Store and iTunes


Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

1 reply
Question marked as Top-ranking reply

Sep 25, 2019 8:32 AM in response to Alison2789

 Apple ID disabled - Your account has been disabled in the App Store and iTunes


Contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide

Apple ID disabled

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