can't open any apps on iPhone

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paulette2019 Author

Level 1

9 points

can't open any apps on iPhone

Has anyone had a problem with not being able to open up any apps on the iPhone and, also, being unable to turn phone off?

iPhone XS Max

Posted on Sep 18, 2019 8:40 AM

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Answer 1

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Top-ranking reply

Lawrence Finch

Community+ 2025

Level 10

221,488 points

Sep 18, 2019 8:43 AM in response to paulette2019

With 1.5 BILLION iPhones in use I am sure that this problem has happened to other users. How does knowing that help you?

As a troubleshooting start try a forced restart:

Press and quickly release Volume Up
Press and quickly release Volume Down
Hold the SIDE button until you see an Apple logo.

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Answer 2

paulette2019 Author

Level 1

9 points

Sep 18, 2019 9:02 AM in response to Lawrence Finch

Just wanted to let you know that I had tried the forced restart at least 5 or 6 times, with no luck, before posting my question. On the next try, I was able to shut the phone down and all is now back in working order!

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Answer 3

Oct 5, 2019 7:10 AM in response to Lawrence Finch

Hey I have had this problem also, but it’s only certain apps. I will go to open them and then my screen changes to my lock screen, I have tried force restarting and shutting down. This all happened since I updated to iOS 13 and was wondering why it’s only certain apps and not all?

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Answer 4

Sep 18, 2019 2:08 PM in response to paulette2019

Great! Glad it's resolved.

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