You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: 梓楠
梓楠 Author
User level: Level 1
5 points

Menu bar always get stuck when reopening the lid and trying to connect to the network

After updating to macOS 10.14.6, I find that everytime I reopen the lid of macbook pro, it cannot connect to the network. And if I click on the network icon in the menubar, the menu bar gets stuck. The network preference window is also not responding, so I have to restart my macbook pro each time. I think it is due to a firmware problem and is there any suggestion to solve it other than downgrading the os version?

MacBook Pro

Posted on Sep 11, 2019 11:26 PM

Reply
Question marked as Top-ranking reply
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Posted on Sep 12, 2019 5:44 PM

Hi 梓楠,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the trouble begins after waking the computer from sleep. I would recommend you use this article to help troubleshoot the issue.


"If the previous steps don't work

These additional steps may help identify or resolve the issue: 

  • Reset the SMC.
  • Reset NVRAM.
  • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
  • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions. 
  • Try to isolate the issue by using another user account. 

If you still see the issue, contact Apple Support."


If your Mac doesn't sleep or wake when expected


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: chuck_3rd
chuck_3rd
User level: Community Specialist

Sep 12, 2019 5:44 PM in response to 梓楠

Hi 梓楠,


Thank you for contacting Apple Support Communities. Based on what you stated, it seems like the trouble begins after waking the computer from sleep. I would recommend you use this article to help troubleshoot the issue.


"If the previous steps don't work

These additional steps may help identify or resolve the issue: 

  • Reset the SMC.
  • Reset NVRAM.
  • Disconnect external devices other than your Apple keyboard, mouse, and display. If that resolves the issue, gradually reconnect your devices, testing each time, until you find the device that is interfering with sleep. Then check the documentation that came with the device, or contact the device manufacturer.
  • Start up in Safe Mode to see if the issue is related to non-Apple startup items, login items, or kernel extensions. 
  • Try to isolate the issue by using another user account. 

If you still see the issue, contact Apple Support."


If your Mac doesn't sleep or wake when expected


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Cheers.

Reply

Menu bar always get stuck when reopening the lid and trying to connect to the network

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up