Apple Mail- email

Someone in my address book sends me emails and it keeps going into junk. How can I prevent this from happening?

MacBook

Posted on Sep 11, 2019 6:59 AM

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Posted on Sep 11, 2019 7:32 AM

Some things to try.


Check Mail/Preferences/Junk Mail to make sure Sender of message is in my Contacts is checked.


If the e-mails aren't brown/tan, then your e-mail provider may have marked them as junk, which would explain why the not junk option isn't there. Try going to the e-mail provider's website to see if you can adjust the junk settings there.


If they are brown/tan, go to Mail/Preferences/Junk Mail and click Reset at the bottom left.


If necessary, Mail/Preferences/Rules and create a rule.




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Question marked as Top-ranking reply

Sep 11, 2019 7:32 AM in response to KevinJanosz

Some things to try.


Check Mail/Preferences/Junk Mail to make sure Sender of message is in my Contacts is checked.


If the e-mails aren't brown/tan, then your e-mail provider may have marked them as junk, which would explain why the not junk option isn't there. Try going to the e-mail provider's website to see if you can adjust the junk settings there.


If they are brown/tan, go to Mail/Preferences/Junk Mail and click Reset at the bottom left.


If necessary, Mail/Preferences/Rules and create a rule.




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