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Mail drop setting

I have a video attachment saved in my email. It doesn't open. How can I fix this so it opens

iPhone 6s

Posted on Sep 10, 2019 8:33 AM

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,052 points

Posted on Sep 11, 2019 2:34 AM

Large attachments send using Mail.app with iCloud active, may get temporary storage (30 days) on Apple servers to keep the actual message small (“Mail Drop”). The attachment has to be downloaded on the recipient’s end before the attachment expires. Add attachments to emails in Mail on Mac - Apple Support

You may have to ask the sender to send it again.

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Mail drop setting

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