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KitRose Author

Level 1

5 points

accidental purchase.

my daughter accidentally purchased an app for $12.49 a week. we have cancelled the subscription, is it possible to get a refund on the original $12.49

Posted on Sep 3, 2019 11:22 PM

Top-ranking reply

King_Penguin

Level 10

334,192 points

Posted on Sep 4, 2019 12:14 AM

Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com

Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

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accidental purchase.

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