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Charged

I got charged for something that I don’t even know about

iPhone 8 Plus

Posted on Aug 28, 2019 11:40 AM

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Question marked as Top-ranking reply

Posted on Aug 28, 2019 11:42 AM

See: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


Also, if the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

4 replies
Question marked as Top-ranking reply

Aug 28, 2019 11:42 AM in response to Dasanii01

See: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


Also, if the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

and Identify legitimate emails from the App Store or iTunes Store - Apple Support

Oct 7, 2019 6:00 AM in response to Netty781

If your credit card was charged, normally, all sales are considered final, but you can ask for a refund.


If you have received a confirmation email, click the Report a problem link at the bottom.


Purchases problem


If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  You may need to pick a problem that is slightly different than yours to get a chat option.  


iTunes Support


iTunes Support – world wide





Charged

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