itunes Version 12.9.5.5 won't play music

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Level 1

4 points

Hi,

I cannot of my music in iTunes. I've an Apple Music subscription and any albums/playlists etc added to my library, will not play.

As per the image below, all songs are 'greyed out'!

Thanks,

Posted on Aug 20, 2019 2:08 AM

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Answer 1

Level 10

277,979 points

Switch to the songs layout of the library. See About iCloud Music Library icons and status - Apple Support. What is the status of these tracks? Are they ticked? See also Get help with iCloud Music Library - Apple Support.

tt2

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Answer 2

Level 10

202,491 points

Dnl16Pl02 Said:

”itunes Version 12.9.5.5 won't play music”

———

Contact Apple Support:

First, try restarting your device(s), if you have just updated to this iTunes version; all would be setup, once restarted.

If you still can find no way around this, then contact Apple Support. They’ll know what’s going on.

Apple Contact Info:

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Answer 3

Level 4

2,474 points

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