You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

keyboard and trackpad not working

I've got a problem with the keyboard and the trackpad of my MacBook Pro (Retina, 13-inch, Early 2015).

both of then aren't responding.

the trackpad is "alive" because i can feel the feedback of the click but no movement.

the keyboard has the light on but no responding, only the start button.

I've tried to reboot many times.

Any suggestios?

Posted on Aug 13, 2019 7:53 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2019 9:20 AM

I've seen the Trackpad Cable fail with these symptoms. You need to take the laptop to Apple or an Apple Authorized Service Provider to be examined and repaired.

1 reply

keyboard and trackpad not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.