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nmm175 Author

Level 1

4 points

Not receiving verification code

I got a new iPhone SE over the weekend as my original one was no longer working. Data transfer was successful when I got the new phone. When I go into my Apple ID on my new SE it asks me two security questions. I created these on my old iPhone 4S and do not remember the answers as it was sometime ago that I created them. When I select "Forgotten answers" Apple offers to send a verification code to my "iPhone" but I am not receiving any codes. Is it somehow sending to either of my old (and now deactivated" phones? How do I receive the code on my new SE? Thanks!

iPhone SE

Posted on Aug 12, 2019 4:33 AM

Top-ranking reply

deggie

Level 10

167,333 points

Posted on Aug 12, 2019 4:35 AM

Call AppleCare and ask to be transferred to the Account Security Team.

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Not receiving verification code

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