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payment verification errors

I'm unable to delete a previous debit card and cannot add a new card until I verify the old card. What do I do?


iPhone 8 Plus, iOS 12

Posted on Jul 12, 2019 4:59 PM

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Question marked as Top-ranking reply

Posted on Jul 12, 2019 11:07 PM

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

1 reply
Question marked as Top-ranking reply

Jul 12, 2019 11:07 PM in response to apriljewel

Try adding the new card and removing the old one via https://appleid.apple.com/account/manage


If that also doesn't work contact iTunes Support and see if they can help you do it :  http://www.apple.com/support/itunes/ww  (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

payment verification errors

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