Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

I have no idea who the past owner of a iPhone6 is.

Is there a way to totally reset an iPhone 6 that has been erased or to find out who the previous owner was? Is this phone totally useless?

Posted on Jun 28, 2019 2:17 PM

Top-ranking reply

Level 10

216,044 points

Posted on Jun 28, 2019 2:18 PM

It is totally useless if Activation Lock is still enabled on it and you cannot contact the person who enabled Apple's theft deterrent feature.

View in context

Similar questions