You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What does apply one year factory warranty cover?

It hasn't been a year yet and some magical way, the glass on my back camera of my iPhone XS MAX has cracked. I haven't dropped my phone or anything of that nature.


Is something like this covered in the one year warranty? How can I get this fixed?


iPhone XS Max, iOS 12

Posted on Jun 24, 2019 5:09 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 24, 2019 5:17 AM

No. The warranty does not cover accidental damage.

Make an appointment at the genius bar of your local Apple Store.

The phone will have to be replaced.


iPhone service pricing

2 replies

What does apply one year factory warranty cover?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.