Very confusing message: iCloud acount already existing, but it's not.

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Level 1

8 points

Very confusing message: iCloud acount already existing, but it's not.

Hello and thank you for reading this.

I'm having problems with updating and basically to log into my iCloud account on my Mac Book Pro. After changing the email for my iCloud (I did follow the instruction on the Apple Support site) i couldn't log in to my iCloud account in "System Preferences -> iCloud", but i had my account in "System Preferences -> Internet Accounts". I've tried to update my account info in "System Preferences -> iCloud", but i was receiving the error message: "this account exist already please delete it in Internet Accounts". After deleting my account in "System Preferences -> Internet Accounts"... i can't add my account in any way. It's not there, but I'm still getting the error massage: "this account exist already". My iPad and my iPhone are working without any problems with my new email. Only my Mac is not.

Can someone please help me?

Thanks in advance and all the best

MacBook Pro

Posted on Jun 21, 2019 10:56 AM

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Answer 1

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,772 points

Jun 24, 2019 1:07 PM in response to Whoopi3

Whoopi3 wrote:

These are the instructions I followed.

https://support.apple.com/en-us/HT202667

Thanks in advance and all the best

If you worked through the Apple kb ( https://support.apple.com/en-us/HT202667 ) following the instructions and you are still having issues:

Contact Apple About Security Issues - Apple Support

Contact Apple for help with Apple ID account security - Apple Support

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Answer 2

BDAqua

Level 10

245,495 points

Jun 21, 2019 11:39 AM in response to Whoopi3

Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?

Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.

If it sill doesn't work...

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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Answer 3

Jun 21, 2019 11:42 AM in response to Whoopi3

Whoopi3 wrote:

I'm having problems with updating and basically to log into my iCloud account on my Mac Book Pro.

After changing the email for my iCloud (I did follow the instruction on the Apple Support site)

Maybe you can specify exactly what it is you did and what is the link to these "instructions."

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Answer 4

Whoopi3 Author

Level 1

8 points

Jun 24, 2019 12:27 PM in response to BDAqua

Thank you for your replay.

I did tried to reset the Mac Book with Shift Key down, but it didn't helped. I still couldn't add my iColud account. So I created a new user with admin rights and it did worked with new account. I can't transfer data to new account over iCloud. What are my options now?

Thanks in advance and all the best

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