put money on my account but nothing happend

Contact iTunes Support : http://www.apple.com/support/itunes/ww (click on your country's flag, the country where you live, and which is therefore the country on the account ; click on Contact Support towards the top right ; click on Get Help under 'Talk To Us’)

You've logged out and back into the account in the app ?

There isn't an email address, you can contact them via those instructions