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Level 1

4 points

A problem

When I try to make a purchase it says there is a problem and to talk to iTunes support.

iPhone X, iOS 12

Posted on Jun 14, 2019 6:18 PM

Top-ranking reply

Level 10

334,246 points

Posted on Jun 14, 2019 10:51 PM

Have you done as instructed and contacted iTunes Support ? If not you should do so (these are user forums, not iTunes Support) :

- click on your country's flag (the country where you live, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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