itunes store album covers missing

Hello, album covers missing in the iTunes store NOT the album covers in my library they are fine.When I go to the iTunes store this is what I see... Grayed out square boxes (see attached) I have tried deleting and re installing iTunes but that didn't fix the problem

Thanks,

Alex K.

Windows, Windows 10

Posted on Jun 1, 2019 10:57 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Jun 2, 2019 9:40 AM

Hello Alex Krasz,


Thanks for posting to the Apple Support Communities. I understand wanting to get a visual representation of what you're seeing in the iTunes Store before making a purchase.


Here are some steps that can help:


If you're on Windows 10:

1. Right-click on the desktop

2. Select Display Settings.

3. Change the 'Change the size of text, apps, and other items' to 100%

4. Log out of your Apple ID then back in.


If your on Windows 7 or 8:

1. Press Windows + R key

2. Enter 'dpiscaling.exe' without the quotes and click OK in the Run window

3. Look for a setting like 'Change the size of text, apps, and other items' - usually expressed as a percentage (125% - 200%)

4. Set the setting to 100%

5. Log out then back in with your Apple ID.


Best regards.

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Question marked as ⚠️ Top-ranking reply

Jun 2, 2019 9:40 AM in response to Alex Krasz

Hello Alex Krasz,


Thanks for posting to the Apple Support Communities. I understand wanting to get a visual representation of what you're seeing in the iTunes Store before making a purchase.


Here are some steps that can help:


If you're on Windows 10:

1. Right-click on the desktop

2. Select Display Settings.

3. Change the 'Change the size of text, apps, and other items' to 100%

4. Log out of your Apple ID then back in.


If your on Windows 7 or 8:

1. Press Windows + R key

2. Enter 'dpiscaling.exe' without the quotes and click OK in the Run window

3. Look for a setting like 'Change the size of text, apps, and other items' - usually expressed as a percentage (125% - 200%)

4. Set the setting to 100%

5. Log out then back in with your Apple ID.


Best regards.

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itunes store album covers missing

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