You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iTunes 12.9.4.94 continuously quits unexpectedly on Mac

My iTunes quits unexpectedly every time I open it.

I have tried to delete the Genius.itdb file as recommended on another post.

I have tried restarting.

I have upgraded from Sierra to Mojave in the hope that iTunes would fix itself. It has not.

I have the latest version of iTunes.

I cannot delete and reinstall because it's part of the Mac system and has to be there.


Really struggling to find answers so any help would be greatly appreciated.

MacBook Pro 13", macOS 10.14

Posted on May 14, 2019 2:43 AM

Reply
Question marked as Top-ranking reply

Posted on May 15, 2019 7:09 AM

Have you emptied the trash to make sure iTunes isn't still using the deleted file?

Have you tried holding down option+command as you launch iTunes to open it in safe mode?

Have you tried holding down option as you launch iTunes, then choosing or creating a different library?

Have you tried rebooting the Mac in safe mode?


tt2


5 replies
Question marked as Top-ranking reply

May 15, 2019 7:09 AM in response to claire7_7

Have you emptied the trash to make sure iTunes isn't still using the deleted file?

Have you tried holding down option+command as you launch iTunes to open it in safe mode?

Have you tried holding down option as you launch iTunes, then choosing or creating a different library?

Have you tried rebooting the Mac in safe mode?


tt2


iTunes 12.9.4.94 continuously quits unexpectedly on Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.