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locked out

I forgot my password and I am locked out of my iPad it requires a password and my fingerprint won't work also it's not connected to internet how can i get in or around the password to change it?

iPad Air 2, iOS 12

Posted on May 3, 2019 6:19 PM

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Question marked as Top-ranking reply

Posted on May 3, 2019 6:25 PM

If you are referring to your 4 or 6 digit passcode you use to sign into your iPad, make sure you have the latest version of iTunes running on your home computer (v12.9.x), and erase, then restore your iPad via iTunes by following the directions in this link EXACTLY: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Question marked as Top-ranking reply

May 3, 2019 6:25 PM in response to shawneen13

If you are referring to your 4 or 6 digit passcode you use to sign into your iPad, make sure you have the latest version of iTunes running on your home computer (v12.9.x), and erase, then restore your iPad via iTunes by following the directions in this link EXACTLY: If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

locked out

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