You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari stops working

Greetings.


Running 10.14.3 on a 2018 MacBookPro connected to the internet via wifi from a Netgear Orbi. I open up Safari and am able to visit websites. BUT after a couple of minutes safari will no longer load webpages. Wifi is good as network setting shows I am still connected and if I run firefox i can visit webpages fine. If I restart the computer Safari works fine but only for a few minutes. Any ideas?


MacBook Pro with Touch Bar

Posted on Apr 26, 2019 5:49 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 26, 2019 6:02 AM

Go step by step and test.


1. Power off the router. Unplug it from the wall. Wait a while.

    Plug it back in. Power the router on. Wait until all lights are lit properly. It will take a while.

    Restart the computer.

    Start up in Safe Mode.     https://support.apple.com/en-us/HT201262

    This will remove some system caches and perform a minor level Disk Repair.

    Launch Safari  to test.

    Once in Safe Mode, click the “Restart” button at the bottom.

    Launch Safari holding the shift key down. This will start Safari in Safe Mode.


  2. Remove Websites Data

      Safari > Preferences > Privacy

     “Remove stored cookies and data: Click Manage Website Data, 

      select one or more websites, then click Remove or Remove All.”

      https://support.apple.com/en-us/HT204098    

      Manage cookies and website data in Safari on Mac


 3. Clear browsing history.     

     https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac


 4. Empty Caches from Develop menu.

    Safari > Preference > Advanced

    Checkmark the box beside "Show Develop menu in menu bar".

    Develop menu will appear in the Safari menu bar.

    Click Develop and select "Empty Caches" from the dropdown.


     Safari Develop menu:

     https://support.apple.com/guide/safari/use-the-safari-develop-menu-sfri20948/mac


 5. Check for adware.

     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

Similar questions

1 reply
Question marked as Top-ranking reply

Apr 26, 2019 6:02 AM in response to WreckingCrew6

Go step by step and test.


1. Power off the router. Unplug it from the wall. Wait a while.

    Plug it back in. Power the router on. Wait until all lights are lit properly. It will take a while.

    Restart the computer.

    Start up in Safe Mode.     https://support.apple.com/en-us/HT201262

    This will remove some system caches and perform a minor level Disk Repair.

    Launch Safari  to test.

    Once in Safe Mode, click the “Restart” button at the bottom.

    Launch Safari holding the shift key down. This will start Safari in Safe Mode.


  2. Remove Websites Data

      Safari > Preferences > Privacy

     “Remove stored cookies and data: Click Manage Website Data, 

      select one or more websites, then click Remove or Remove All.”

      https://support.apple.com/en-us/HT204098    

      Manage cookies and website data in Safari on Mac


 3. Clear browsing history.     

     https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac


 4. Empty Caches from Develop menu.

    Safari > Preference > Advanced

    Checkmark the box beside "Show Develop menu in menu bar".

    Develop menu will appear in the Safari menu bar.

    Click Develop and select "Empty Caches" from the dropdown.


     Safari Develop menu:

     https://support.apple.com/guide/safari/use-the-safari-develop-menu-sfri20948/mac


 5. Check for adware.

     Use  the latest release of Malwarebytes for Mac to remove malware/adware, if installed on your Mac.

     For instructions:  Install Malwarebytes for Mac          Uninstall Malwarebytes for Mac

     Click the “Scan Now” button. Once done, quit Malwarebytes for Mac.

     Restart the computer and relaunch Safari holding the shift key down.

Safari stops working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.