Unprofessional manager

I bought a phone from the store in 4325 Glenwood Ave., Space #2114

Raleigh, NC 27612 the phone was a gift for my niece. The box was unopened but when she opened the box, it had scratches on the screen. We are within the return window so I let my nephew drive an hour from were we leave to return it to the store and buy a new one. Only to be rejected by the store manager who was unprofessional, unfriendly, and didn’t know the return policy. He wouldn’t even listen to my nephew’s explanation of our situation. I tried talking to him on my nephews phone. He wouldn’t even pick up the phone to talk to me. We paid over 1,700 for a scratched phone that Freddy the manager wouldn’t even except and it was received by us damaged. This is not the service I’ve always received by professional Apple employees!