I was scammed by the application BetterMe on 31st of March 2024. This app stole my money! They took $42.84 for monthly subscription without my permission.
I was shocked when i saw it in my paypal, and betterme international limitted dont event have contact number on website.
MacBook Pro 14″, macOS 26.1
If you provided your payment information directly to the third-party and the charge was to your payment card direct from the third-party app vendor (and not via Apple), then Apple is not involved here. Request a refund from the third-party vendor (not from Apple) and then failing that contact your payment card provider and dispute the charge.
It sounds like you may have a website subscription with BetterMe. The website is often a referral from a Social Media post or website advertisement where they offer a Free Trial directly to you on the site that does not involve Apple at all. They do have an app, but Apple can only manage subscriptions made within the app using an in-app purchase. Review the information that BetterMe provides for their Website Subscriptions if that is what you ended up with.
https://betterme.world/en/subscription-terms
Unfortunately Apple is required to allow third parties to manage their own subscriptions even using an app. They have been sued and lost in court where they were required to pay huge fines for previously not allowing it. Later, when they attempted to warn users that their purchase was not being managed by Apple they were sued again and required to remove the warning.
That leaves you with resolving the issue with the merchant, disputing the charge with the payment method being billed, and/or reporting fraudulent activity with a Government agency responsible for reporting fraud.
"Is BetterMe doing scam with me since 31st March 2024?: I was scammed by the application BetterMe on 31st of March 2024. This app stole my money! They took $42.84 for monthly subscription without my permission. I was shocked when i saw it in my paypal, and betterme international limitted dont event have contact number on website."
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Troubleshooting a Hacked PayPal Account:
A. Change your PayPal Account Password:
If this site is using PayPal, then you should modifying the password for it. Consider doing to same for apple.com. It is wise to use different passwords of each sites, as using the same one would make someone get in just fine, without and Two-Factor Authentication option. For more security, changing your Method of Payment and/or cancelling your assigned credit/debit card may wise.
B. Modifying Passwords:
C. Setting Up Two-Factor Authentication:
Hello. If you believe that this BetterMe app is scamming you can report it on https://reportaproblem.apple.com/?s=6.
Is BetterMe doing scam with me since 31st March 2024?
