No power after 4 hours on a new battery

Question

No power after 4 hours on a new battery

Using Macbook Air Retina 13 inch 2020. 8GB 3733 MHz LPDDr4x Sequoia 15.7.1

I just had a new Battery put in. I have been on the internet on social media and you tube this am for about 4 hours and I am out of power now. I was fully charged 100% when I started. I was told I would get from 8-10 hours before charging again. Is there a chance they didn't put a new battery in , but an older one? They sent it off so I have no way to prove they did. I cannot get it to down load updates either. It stops and the 30 min left part.

MacBook Air 13″, macOS 15.7

Posted on Dec 21, 2025 8:15 AM

Reply

Answer 1

Dec 22, 2025 3:00 PM in response to monafromroanoke

Thank you for replying with your concerns, monafromroanoke. 😉

Here at the Apple Support Community, we are volunteers (thoughtful Apple users) who share knowledge in an effort to help others, such as yourself.

We don’t have the power to look into accounts, make changes, authorize repairs or offer discounts.

Only an authorized Apple employee would have access to the resources to help you.

I wish you the best, but you need to contact Apple Support for further assistance.

All the best! 👋🏼😉

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Answer 2

KiltedTim

Level 10

225,330 points

Dec 21, 2025 8:23 AM in response to monafromroanoke

Who replaced the battery? Was it done by Apple or an authorized service provider or by an unauthorized shop?

If the latter, they used a non-Apple part. There's no telling what you got.

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Answer 3

Dec 22, 2025 2:16 PM in response to KiltedTim

It was replaced by an Apple store. They sent it off and I got it back in 4 days so it is authorized. Is that the best you got?

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Answer 4

KiltedTim

Level 10

225,330 points

Dec 22, 2025 2:51 PM in response to monafromroanoke

Is that the best I've got?

Good luck. I'm not wasting my time on someone with that kind of attitude.

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