How to get iTunes to accept my new VISA credit card?

I know this topic keeps coming up but I can't find any site which tells me how to add a new credit/debit VISA card to my existing iTunes account. My old one was working fine until I lost it and replaced it with this new one and I DO have a subscription tied to this new card but I can't get iTunes to accept the card. Keeps telling me the info is incorrect. Help! How can I fix this?

Windows, Windows 10

Posted on Dec 19, 2025 3:00 PM

Reply
1 reply

Dec 20, 2025 3:58 AM in response to andalor43

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


How to get iTunes to accept my new VISA credit card?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.