is there a way to unlock this ipad or is it a paper weight now? (deceased relative)

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Level 1

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is there a way to unlock this ipad or is it a paper weight now? (deceased relative)

hi there, i received this iPad from my mother in-law after my wife's grandma passed away this year. I'm reaching out because the iPad is locked and i don't have the password to access it? iv tried resetting he iPad via iTunes but it still is asking for the apple account tied to my deceased grandma. is there a way to recover the account and unlock the iPad? is there a support line i can call to speak with a representative? or is this iPad just a paper weight? i can provide any information needed to show that i did receive this from my grandma as needed. thank you.

Posted on Dec 9, 2025 3:33 PM

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Answer 1

Limnos

Level 10

426,911 points

Dec 9, 2025 3:52 PM in response to Pockypoo

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, read this support article --> How to request access to a deceased family member’s Apple Account - Apple Support

Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."

"For security, Apple requires and verifies legal documentation before we can assist with a deceased person’s account. This generally includes a death certificate, and may also require a court order or other documentation. The requirements vary by country and region. We have great sympathy for surviving family members and try to help with requests as much and as quickly as possible."

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