Persistent issue with messages syncing in iCloud on iPhone 16 Pro Max running IOS 26 (non-beta)

I am having an issue with my messages refusing to sync with iCloud services. I currently have around 40 thousand messages stored in iCloud equating to a little over 5GB of stored data. These messages refuse to sync to my phone. I've upgraded the iCloud storage so space isn't an issue. I have the 16 pro max and run latest release of IOS 26. Phone is charging and on wifi overnight every night so plenty of opportunity for phone to have synced 5GB of data. Issue is that selecting sync now in settings shows status "syncing" for about a second or two and then reverts back to "not syncing". There is no time stamp for a previous sync or any indication it has ever synced properly. I have tried every troubleshooting step out there that the internet suggests and that I can think of to include (repeated a lot of these on my MacBook as well):


  • Restart phone
  • Factory reset phone, setup as new phone
  • Turn iCloud for messages off and on again
  • Disable and delete in messages settings (get error stating unable to complete at this time)
  • Reset network settings
  • Ensured phone number and email are correct, match across devices
  • Both enable and disable the message filtering settings
  • Probably some other steps I am forgetting as well


Issue persists where syncing refuses to happen. Looking to see if anyone else in the community has experienced this problem. From one post I've seen online, this may be a known issue with Apple and IOS 26 with no resolution but hoping maybe someone has discovered a workaround or solution.

iPhone 16 Pro Max, iOS 26

Posted on Dec 9, 2025 6:44 AM

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2 replies

Dec 11, 2025 11:36 AM in response to lunchbox20

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


Persistent issue with messages syncing in iCloud on iPhone 16 Pro Max running IOS 26 (non-beta)

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