How to Manually Review Apple ID restriction for lost iCloud photos, data, and Apple Cash?

Hi everyone, I need your advice.


I’m reaching out because my Apple ID was suddenly restricted, and now I can’t log in, reset my password, or access anything in iCloud. It feels like I’ve completely lost all my data, years of photos, memories, and work. Support told me the system made a final decision, but I truly believe this is a mistake.


The only unusual thing I did before this happened was send a group message to people already in my contacts from my church group. I was able to reset my Apple ID once, and continued messaging people in my church group, and it flagged me a second time. It wasn’t spam or anything harmful, but it seems it triggered something.


Right now I have no way to sign in, no way to reset my Apple ID, and no access to any of my iCloud content. It’s been incredibly stressful and honestly heartbreaking to think everything might be gone. I create content as part of my job, and really need to find a way to restore my lost data. 


I’m begging for a manual review by someone who can take a closer look as I’ve been a loyal Apple user for over 10 years and nothing has happened like this before. I’m more than willing to verify my identity however needed. Even if a new Apple ID needs to be created, if there is a way to get all my photos, videos, and Apple Cash, and passwords stored in my wallet back, it would mean the world. I’m devastated and willing to go as far as LinkedIn to get this looked at. 


Please reach out, I really need help getting my account and my data restored.




Thank you for your time,




Angie.


Apple account that is locked: 


Raspberry


an***********com


[Edited by Moderator]

Original Title: I lost ALL my iCloud Photos and Data and Apple Cash due to an error :(

Posted on Dec 6, 2025 5:40 PM

Reply
3 replies

Dec 8, 2025 7:12 PM in response to Angie_S_C

Apple will lock accounts for various reasons as indicated in If your Apple Account is locked, not active, or disabled - Apple Support


According to various posts, Apple may additionally permanently lock accounts for other reasons (very broadly outlined in section VII-B of Legal - iCloud - Apple ). That may be the case here if none of the previous reasons apply to you. If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the legal article. Your evaluation as to reason sounds plausible to me but I am just another user like you and don't know anything more about reasons than Apple talks about in the legal terms.


Unfortunately all content from the old account is lost unless you have it backed up on a computer or other service. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.

In this situation you may be able to still use your equipment with a new account or even no account at all. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.


*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support


Incidentally, the person who posted the first reply to your question has never (as far as I have seen) returned to any thread to answer follow-up questions. As you can see, the first reply isn't terribly helpful in aiding you to understand what is going on or Apple's policy in this situation. You are welcome to contact Apple but I have never seen a case where they said why they locked an account.


Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page under “Get more help” (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of the list. Not every country has telephone support, and phone numbers may only work when calling from the same country.


Good luck!



How to Manually Review Apple ID restriction for lost iCloud photos, data, and Apple Cash?

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