How to request a full refund for an accidental subscription purchase on the App Store?

Hello, I need help requesting a refund for an accidental subscription purchase.


My child accidentally subscribed to an app on the App Store using my debit card, which was saved as my payment method. The subscription has been active for about 8 months, and I was charged every month without realizing it.

The refund website only allows me to select the last 2 months, but I would like to request a refund for all 8 months since the purchase was unintentional. Could you please assist with this? Thank you.


[Re-Titled by Moderator]

Original Title: Full refund

Posted on Nov 27, 2025 3:15 AM

Reply
1 reply

Nov 27, 2025 3:54 AM in response to sunober

You can try but there are many posts on this support site saying Apple will only refund recent purchases. You would have to contact Apple. The people on this forum are users like you, not Apple.


If you wish to try a telephone or chat method, click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


"See a list of Apple phone numbers around the world." Click here --> Contact Apple Support - Apple Support


Apple’s position appears to be that people need to be proactive about purchases, canceling subscriptions at least 24 hours before trials end, and ensuring that others are not able to make unsanctioned purchases on a user’s account. Note that if you allow—intentionally or not—another person access to purchasing on a device, or through Family Sharing if you are the Organizer, you are taking responsibility for things they do. Apple offers these features to help you avoid this situation:


On your device you can use Screen Time to prevent unintentional or unauthorized purchases from the App Store, in-app, and other Apple services. —> Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support


Also on your device, require a password for App Store and iTunes purchases —> Require a password for purchases in the App Store and other Apple services - Apple Support


Use Screen Time as part of parental controls on your child's iPhone, iPad, and iPod touch —> Use parental controls to manage your child's iPhone or iPad - Apple Support


If a child made this purchase on their device as part of Family Sharing, consider activating Ask To Buy—> Approve what kids buy with Ask to Buy - Apple Support


Use Guided Access to permit a person to only use a single app —>

Lock iPhone to one app with Guided Access - Apple Support


How to request a full refund for an accidental subscription purchase on the App Store?

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