iPad Air 11-inch (M2) Pink Screen Loop - Persists after Official Restore

Hi everyone,

I am experiencing a critical failure with my iPad Air 11-inch (M2) and am looking for advice.


The Issue:

The device randomly shut down during use, preceded immediately by a full-screen pink flash. Since then, the device has entered a boot loop. It powers on for approximately 60 seconds, flashes the pink screen again, and shuts off.


Current Status:

Because I have attempted to troubleshoot this via a PC, the iPad is currently wiped and sitting at the "Hello" / Setup screen. I can begin the setup, but the time runs out usually around the "Choose Wi-Fi Network" screen. It flashes pink and cuts power every time.


Troubleshooting Steps Taken (Based on Apple Support Guides):

I have followed the steps outlined in the Apple Support article "If your iPad won't turn on or is frozen" to the letter, using the "Apple Devices" app on Windows:


  1. Force Restart: I performed the correct sequence for M2 models (Press/release Volume Up, Press/release Volume Down, Press/hold Top Button). The device rebooted but the pink screen loop persisted.
  2. Recovery Mode - Update: I connected to the PC, entered Recovery Mode, and chose "Update" to reinstall iPadOS without data loss. The update completed, but the crashing behavior remained.
  3. Recovery Mode - Restore: As a final resort, I performed a full "Restore" via the Apple Devices app to return it to factory settings. The Restore process finished successfully, but the hardware behavior has not changed.


My Question:

Since I have exhausted the official software troubleshooting steps (Update and Restore) and the issue persists specifically with this "Pink Screen," does this indicate a logic board or SoC failure on the M2 chips? Are there any deeper DFU steps recommended for this specific model, or is this a hardware replacement situation?


Thanks for any help.

iPad Air (M2, 2024)

Posted on Nov 26, 2025 6:45 AM

Reply
1 reply

Nov 26, 2025 7:42 AM in response to torrick07

Given the steps that you have already tried to resolve the problem, you would be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess your iPad. If a fault is identified, you'll be in the best possible place to explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

iPad Air 11-inch (M2) Pink Screen Loop - Persists after Official Restore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.