iPhone 12 Pro Max Wallet launched without side button press

Iphone 12 pro max - 18.7.2

recently added payment cards to my wallet but decided to remove all cards because I found it had self launched and was ready for a transaction .... noted immediately after removing phone from jacket pocket ... the side button was not double pressed.

I have a fitness device running google software that offers a 'payment' option. I wonder if that is related?

iPhone 12 Pro Max, iOS 18

Posted on Nov 19, 2025 7:36 AM

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Question marked as Top-ranking reply

Posted on Nov 19, 2025 8:56 AM

Remove the case and see if it continues to happen. The big bulky Otterbox cases are more prone than other cases to activate side button. I’m a former Apple Store manager and saw cases cause multiple issues, including what you’re describing.

6 replies

Nov 19, 2025 8:32 AM in response to Appleuser897-38

The app doesn’t need to be opened. That’s the whole point of double clicking the side button. I’ve also seen iPhone cases cause a double click and start to activate Apple Pay. But again, without verification from Face ID or entering your passcode nothing happens.


By all means use your device how it best suits your needs. But if it were a bug, there would be more reports of it happening, as opposed to your isolated experience.


You’re welcome to report the bug using the link below.


Feedback - Apple Pay - Apple

Nov 19, 2025 8:46 AM in response to Jeff Donald

thnx for the info,


I'll pass on this option for payment as I would prefer an app that does NOT autolaunch. I prefer to select my wallet app manually, double click my side button then verify using biometrics. Thats how I assumed it worked.

I do have an older otterbox case purchased with the device a couple of years ago. Not sure how to tell if its causing my issue?

iPhone 12 Pro Max Wallet launched without side button press

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