Why was I charged twice for Apple Music?

Hi, my name is Brooke. I was wondering why I was charged twice for my Apple Music? I was charged on 11/15/2025 and then today 11/18/2025

iPhone 17 Pro Max, iOS 26

Posted on Nov 18, 2025 8:50 AM

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Question marked as Top-ranking reply

Posted on Dec 10, 2025 12:33 AM

Two Apple Music charges close together usually mean one is your monthly renewal and the other is a past-due retry, a plan change, a second Apple ID subscription, or a Family Sharing member starting their own subscription. Check Purchase History to confirm, and request a refund at reportaproblem.apple.com if needed.

2 replies
Question marked as Top-ranking reply

Dec 10, 2025 12:33 AM in response to Brookeq61

Two Apple Music charges close together usually mean one is your monthly renewal and the other is a past-due retry, a plan change, a second Apple ID subscription, or a Family Sharing member starting their own subscription. Check Purchase History to confirm, and request a refund at reportaproblem.apple.com if needed.

Dec 10, 2025 11:33 AM in response to Brookeq61

The support article If you see 'apple.com/bill' on your billing statement - Apple Support and the related article Get help with charges from apple.com/bill - Apple Support explain how you can check your iTunes and App Stores purchase history, cancel subscriptions (remember that these need to be canceled at least 24 hours in advance), and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members, others sharing your card (such as a spouse or partner, or a second Apple Account you have; you may not see a receipt).

The article also provides a specific link for contacting Apple if you cannot trace the source of charges, e.g., if you subscribed to something directly with a third party, see: About purchases not billed through the App Store or the App Store’s In-App Purchase system - Apple Support instead. In that case you need to work directly with the vendor, not Apple. See also: Fabulous SAS - Unethical app, please dele… - Apple Community

If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support


Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."


Other possibilities to consider (not all may apply in your situation):

● If you see duplicate subscription charges on a card but only one in your Apple subscriptions list, you may have subscribed once in-app through Apple and a second time directly with the vendor on their web site (e.g., YouTube). Cancel one of your subscriptions. The same can happen if you have two Apple Accounts.

● Purchases can be made with your account if your Apple Account is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● If neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution immediately. Any reimbursement would have to come from them, not Apple. More here —> Refund Rejected on fraudulent transaction - Apple Community


Why was I charged twice for Apple Music?

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