После пробной версии, не отключила использование платной подписки, в течение 15 минут после списания обратилась с запросом на возврат средств. Решение по возврату отказано, в чем может быть причина?
Сумма порядком 40$
iPhone 14 Pro, iOS 18
After the trial version, I did not disable the use of the paid
subscription, and within 15 minutes after the debit, I requested a
refund. The return decision was refused, what could be the reason?
The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Below are two sections from the U.S.A. version of Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple then select your location and then your language.
- "All Transactions are final."
Apple's terms of purchase in the USA are, "All Transactions are final," ( Legal - Apple Media Services - Apple section B), but check the terms for your country. Even if Apple does not outright say in a country that sales are final, they may say that refunds are only made to remedy defective or unavailable product. In other cases Apple may make limited refunds solely at their discretion and as an exception. Apple can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be that certain refund requests might be considered suspicious or excessive.
According to https://reportaproblem.apple.com/static/en-us/privacy.html , Apple uses an automated system to detect fraud. Your request may not have met the automated system’s criteria for a refund. If you feel you want to discuss a refund request with a person, try to contact an Apple representative by email —> “If you disagree with your final decision, contact dpo@apple.com “
Возврат Picsart
