Unable to Sign Up for Apple TV

I cannot sign-up for Apple TV as my sign-in details have me living in Australia! I actually live in UK. How do I change this?

Posted on Nov 17, 2025 11:41 AM

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Posted on Nov 17, 2025 12:37 PM

On what device are you trying to sign up?

Subscribe to Apple TV - Apple Support


If your Apple Account is set to Australia, then that might be a problem for signing up with a UK payment method. If the device or procedure mistakenly thinks that the account would be set to Australia when it is not, then there would probably be ways around that.


If you were living in Australia before, but moved to the UK, then consider also changing the country setting for your account. That may have consequences for previous Australian purchases on your Apple Account. Change your Apple Account country or region - Apple Support

3 replies
Question marked as Top-ranking reply

Nov 17, 2025 12:37 PM in response to CaptainSwing

On what device are you trying to sign up?

Subscribe to Apple TV - Apple Support


If your Apple Account is set to Australia, then that might be a problem for signing up with a UK payment method. If the device or procedure mistakenly thinks that the account would be set to Australia when it is not, then there would probably be ways around that.


If you were living in Australia before, but moved to the UK, then consider also changing the country setting for your account. That may have consequences for previous Australian purchases on your Apple Account. Change your Apple Account country or region - Apple Support

Nov 17, 2025 2:00 PM in response to CaptainSwing

There seems to be no way to alter this

The Support staff would love to help out, to turn this into an enjoyable experience of the Apple TV service. It certainly isn’t supposed to confuse countries for new sign-ups.


the website is useless when it comes to offering self-help in this regard
and no way to contact Support

See: Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).


so I won't be bothering with signing up for a subscription to Apple TV.

Sorry to hear about this unfortunate roadblock. I find most of the Apple TV content (Apple Originals) quite enjoyable.


All I need now is to find how I erase all my data from the Apple website?

You can find the contact email for the moderators of this forum in the Terms of Use (§ A.13).


Not at all impressed with Apple, only glad that I've got an Android phone!

To sign up for Apple TV streaming service, one would need an Apple Account. The Apple TV app for Android would guide new users to setting up such an account. It would ask for user details, like name, country (state), DoB, a verified email address (responds to test message!), and a valid payment method.

Apple TV app user guide for Android devices - Apple Support


Alternatively, one may sign up for the service on the Apple TV website, with a previously created Apple Account.


This streaming service may also be available from select offers from Apple or partnering companies in combination with purchasing certain products or services, after redeeming with the company that made this offer. Often temporary offers, but select mobile providers offer it as a perk for the duration of certain plans (i.e. as long as you are with them). E.g. EE.


Once signed up, users may access the content on any of their devices with the Apple TV app, including smart TVs and TV-connected HDMI streaming devices.

How to watch Apple TV and more - Apple Support

Get the Apple TV app on your smart TV or third party streaming device - Apple Support

Watch on these smart TVs and third party streaming devices - Apple Support

Nov 17, 2025 12:51 PM in response to CaptainSwing

Thanks for your response Urquhart, I have never lived in Australia and I have no idea why Apple would have that as my country of domicile. There seems to be no way to alter this, the website is useless when it comes to offering self-help in this regard, and no way to contact Support, so I won't be bothering with signing up for a subscription to Apple TV. All I need now is to find how I erase all my data from the Apple website?


Not at all impressed with Apple, only glad that I've got an Android phone!

Unable to Sign Up for Apple TV

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