My iPhone 6 is stuck on iOS 12.5.7 what do I do?

My iPhone, needs to be on iOS 14. I can't play Roblox or watch YouTube on app.


I can't download older apps. My iPhone is a 6th gen, and everything is fine.

This is everyone agrees:

Try performing a force restart, press POWER and the Home Button at the same time and release both of the buttons to restart or restart from Assistive touch. Device - More - Restart. If that don't work, update the software on Finder (Catalina or later) or iTunes (Mojave or earlier, Windows 7 or later). If that don't work you may need to factory reset your iphone 6. Reset it by phone or MacBook. Phone, Settings, General, Reset iphone, Erase all content and settings press continue, enter you device password then your Apple id password. Press reset and it will say apple logo and progress bar. Set it up. MacBook, press restore (iTunes) then press restore and update. Plug your Lighting connector. This will take several minutes and it will say "hello"

iPhone 6, iOS 12

Posted on Nov 9, 2025 4:31 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 9, 2025 4:39 PM

Sorry but your iPhone 6 is already at the furthest iOS limitation it can go to, iOS 12.5.7. It will not support iOS 14. The troubleshooting steps you provided, known as Recovery Mode, only works if you cannot update over-the-air on your iPhone, not if there is no new update version possible. Many apps choose to discontinue older versions of iOS for practicality reasons as most users are on the latest iOS version.

1 reply
Question marked as Top-ranking reply

Nov 9, 2025 4:39 PM in response to AadeshNeopaney

Sorry but your iPhone 6 is already at the furthest iOS limitation it can go to, iOS 12.5.7. It will not support iOS 14. The troubleshooting steps you provided, known as Recovery Mode, only works if you cannot update over-the-air on your iPhone, not if there is no new update version possible. Many apps choose to discontinue older versions of iOS for practicality reasons as most users are on the latest iOS version.

My iPhone 6 is stuck on iOS 12.5.7 what do I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.