apple tv app not showing thumbnails

Firstly, I've recently learned that "Apple TV" is an app for Windows that seems to do all or most of the same things as iTunes. All this time I thought it was the name of that little black box that connects to my projector and plays my iTunes library media.


Does this mean I no longer need iTunes on my PC? Can I uninstall it without losing my media?


Secondly, how can I select a TV show if I can't see a thumbnail of it? Here's the TV show view:


It's not that the app can't get to my library. If I click on one, it opens the series and shows all the text, but still no thumbnails. Regard:



The view for my movie library is only a little less terrible, with a few thumbnails showing:



If I go to the 'Home' or 'Apple TV' views, all the streaming content and offerings show up instantly so no problem there.


A second, comparatively minor problem: My mouse's scroll wheel doesn't work in this app. Neither does the down arrow key. How can I easily scroll through a long list of shows?

HomePod mini, 18

Posted on Nov 7, 2025 8:17 PM

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2 replies

Nov 8, 2025 2:19 AM in response to augratin

Firstly, I've recently learned that "Apple TV" is an app for Windows that seems to do all or most of the same things as iTunes.

Except for Apple Home Sharing (home streaming) from a local computer to an Apple TV box (or to another computer, or iPhone, or iPad). Last time I checked, that wasn’t an option in the new Apple TV app for Windows.


All this time I thought it was the name of that little black box that connects to my projector and plays my iTunes library media.

And you were right. Despite the differences, Apple chose to use the same name for both. A tad confusing for sure.


Does this mean I no longer need iTunes on my PC?

Use one or the other. Using both interchangeably has been blocked, unfortunately, due to changes in shared support files.


Can I uninstall it without losing my media?

The local iTunes library will be sort-of taken over by the new Apple TV app. After that is done, you should be able to uninstall iTunes for Windows.


I can't see thumbnails

Probably some local caches for the app may need to be purged, so that they can be fetched again freshly, but I’m not confident on how to go about that manually on Windows.


A second, comparatively minor problem: My mouse's scroll wheel doesn't work in this app. Neither does the down arrow key. How can I easily scroll through a long list of shows?

That’s a first that I have heard of this issue. If a computer cold restart doesn’t fix it, then consider contacting an expert from the Apple Support staff. Contact Apple for support and service (phone numbers) or start your support request online (chat/​email/​callback).

Nov 9, 2025 5:05 PM in response to Urquhart1244

Use one or the other. Using both interchangeably has been blocked, unfortunately, due to changes in shared support files.


Could this be why there are no thumbnails? When I open iTunes I do see them.


As for the mouse scroll wheel problem, I've just installed the TV app on my office PC and it does work. I guess I'll start swapping things around.


Thanks for your detailed, helpful response.

apple tv app not showing thumbnails

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